Don Dessa

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Technical Writing

Don Dessa helps businesses communicate the intricacies of complex products and services clearly. Great documentation adds value and improves your customer’s experience. Whether you need an operating manual for an industrial machine, an online support portal, or API documentation for a digital platform, we can help.

Find out more below, or get in touch with a member of our team. We’re be happy to hear from you.

case studies
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How we produce great documentation

Quality technical documentation conveys clear information about complex products, equipment, software, and processes. It adds significant value by improving the customer experience, reducing risk, and supporting digital transformation. At Don Dessa, our technical writing services focus on four key pillars:

Easy to use

Easy to find

Easy to understand

Easy to maintain

Documentation challenges you may have experienced:

  • Limited dedicated resources, forcing other employees write documentation “on the side”
  • Poor communication between engineers and content creators
  • Lack of confidence that what you publish is what customers need
  • Planning, writing, reviewing, publishing, and updating your content is overly complex and wrought
  • Your product is improving, but your documentation is lagging or being left behind
  • Your documentation is out of date and too complicated to try to fix

Our documentation and authoring services

Technical Manuals

Customer and Partner Portals

Content Strategy

Processes and Procedures

Courseware

Product Documentation

Support Software

API Documentation

Professional documentation services

We can help you communicate clearly with your customers, employees, and partner organizations about your products and how your organization works. Our team of technical writers have experience in various industries, creating information portals, writing API documentation, and providing outsourced content services.

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  • Enterprise Documentation
  • Knowledge Bases
  • Process Documentation
  • SOPs
  • EA Framework
  • White Papers
  • Product Catalogs & Guides
  • Courseware Documentation
  • Testing & Assessment Guides
  • Training & Skills Programs
  • Technical Reference Manuals
  • Safety Manuals
  • Service Manuals
  • Technical Illustration
  • Government & Security
  • Governance, Risk, & Compliance
  • Proposals (RFIs, RFPs, RFQs)
  • Policy Manuals
  • Accessibility Guidelines
  • Technical Records Management
  • QARA
  • Software Documentation
  • Configuration Management Plans
  • API & SDK Documentation
  • UX Writing
  • System Administration
  • Software Tutorials
  • Online Support Centers

Want to learn more?

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case study

The City of Houston

Collaboration with the Bureau of Pollution Control and Prevention (BPCP) on the Indoor Air Quality Technical Guidance Manual

technical documentation, guidance manual, governance, risk management, and compliance

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Industries We Serve

Our expertise in designing, developing, and delivering information extends across a range of industries and technologies.

Manufacturing

Communications Technology

Retail

Software Development

Financial Services

High-Tech Equipment

Medical Technology

Consumer Electronics

Speak with a professional.

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